Testimonials

March 11, 2008

Dear Magic,

I recently had my car in for body work and was very impressed with the service and help I received from Bobby. He was very cool, friendly, and straight forward. He got right to the point but never made me feel rushed. I really felt he was looking out for me, making sure I got what I deserved as the customer. He made sure I was happy and did all he could to make sure the job was done in a way I'd be satisfied with. Bobby definitely deserves a raise in the near future and I will definably be recommending him just as he was recommended to me.

Thank you.

Sincerely,

Destiny A. Floyd
Insurance company: Farmer's

To: Classic Collision Center
     3020 Riverside Drive
     Los Angeles, Calif. 90039

Re: Jorge Eden, Rosy Arriaga

Dear Management,

On October 9,2006 I dropped of my 2005 Chevy Tahoe at your business for front-end repair. I was immediately greeted at your front counter by Rosy. I explained to her what had taken place and sought her assistance. Immediately and with out having to have me wait, Rosy was able to assist me with my vehicle and getting the appropriate paper work started.

Shortly after assisting me, Rosy introduced me to Jorge who was patient and explained to me the estimation and auto repair process on my vehicle.

I am writing this letter to commend Rosie and Jorge for providing me with incredible customer service. As a local consumer, it's good to know that Classic Collision Repair has two employees that demonstrate zeal and a positive attitude with your clients.

Thank you Rosie and Jorge for a job well done.

John
 

From: Emily Chow
   To: Jeff Gerber

Date: 10/23/2007 8:56 am

Subject: Thank you.

Dear Jeffrey and Thorn,

I did pick up my car yesterday. The rental car was returned (direct billed to Hartford). I think the only remaining items is to get the supplemental check to Jeffrey as soon as possible (Thorn, can you please look into this and expedite for us?) and I really want to take this opportunity to say "thank you" for all your help throughout this process. Car problems are never pleasant and having an accident layered on top of it makes it even more troublesome. I truly appreciated your assistance especially when we came down to the wire with time and people pressures. Your immediate response and readiness to call on.

your respective colleagues to get the job done was most appreciated. Though there were "moments" that were frustrating, it did help me regain my confidence when you stepped in and took the reins. I felt better knowing that I wasn't just working with professionals but truly people who cared and believed in servicing with excellence. Please extend my sincere thanks to all your colleagues who were involved and took the same level of interest to support me during this time of need (i.e. Paul Aquino and Rosy Arriaga, Walter, Carlos). The attention and care was greatly appreciated and will be remembered.

Please let me know if there is any remaining item I might have missed.

Sincerely,
Emily Chow